ID
To comply with anti-fraud and money laundering laws, we need to verify your identity before progressing your case.
We are required to carry out checks to comply with the law. We endeavour to protect you as much as possible, and that includes safeguarding you wherever possible from fraud, including identity theft. We need to be sure that you are who you say you are before we can act for you. We are also required to comply with Anti Money Laundering Regulations, including specific guidance applicable to the sector.
These regulations are designed to prevent money obtained a result of criminal activity from being legitimised and laundered.
The sooner you are able to comply with the necessary checks we must carry out, the sooner we are able to progress your matter for you.
Frequently Asked Questions
We cannot undertake work on your behalf until the necessary checks are carried out, and therefore your identification and proof of address documents will be required as soon as you wish to instruct us. We must continue to confirm your identity and proof of address throughout our relationship with you, which may mean we periodically require you to submit further documents or verification. If your circumstances change and you move house, or change your name and / or bank details, we will carry out new ID and proof of address checks.
We use various platforms to confirm and verify the information and documentation you provide. A soft search may be present on your credit file once a check has been carried out – this will not affect your credit rating. We may also require a meeting with you via video call in order to confirm your identity where it has not been possible to do this via other sources. Our Privacy Policy confirms which platforms we may use to carry out a check.
We may require further information or documentation from you in order to complete our checks, and we will be in touch with you directly if so. If you have any questions about the process, please contact our ID Team: id@ctt-group.co.uk
I am an individual based in the UK - download help sheet
I am in individual living outside the UK - download help sheet
I am a minor due to receive funds from an estate or trust - download help sheet
I act on behalf of a Charity due to receive funds from an estate or trust - download help sheet
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